Bika99 takes your privacy seriously. This page provides a transparent explanation of how we collect, use, store, and protect your personal information as a platform member. Please read it carefully — knowing your rights matters.
This Privacy Policy outlines bika99's commitment to protecting the privacy of all members and visitors to our platform. When you register, use, or simply browse bika99.biz, you are entrusting us with your personal information — and we take that trust very seriously.
Bika99 operates in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and all applicable privacy laws. This Policy explains what data we collect, why it is collected, how it is used, who can access it, and how you can manage your own information.
Key Summary: bika99 collects data solely for platform operations. We do not sell your data. We do not share your data for marketing without your consent. You have the right to access, correct, and request deletion of your data at any time.
By continuing to use the bika99 platform after reading this Privacy Policy, you agree to how we handle your personal information as described in this document. If you do not agree, please discontinue use of the platform and contact us to close your account.
Bika99 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:
Data Minimisation Principle: bika99 only collects data that is strictly necessary to deliver the services you use. We do not collect excessive data or data unrelated to the platform's operations.
Bika99 collects information through several different methods as you interact with our platform:
Information you provide directly during the account registration process, identity verification (KYC), withdrawal requests, or when you contact the bika99 customer support team via live chat or email. This includes all forms you complete and documents you upload to the platform.
When you browse bika99.biz or use our platform, certain technical information is collected automatically by our systems. This includes your IP address, browser details, pages visited, session duration, and gaming activity data. This information is essential for platform security and detecting unusual activity.
When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks, or FPX, the respective payment provider may share the necessary transaction details with bika99 for verification and fraud prevention purposes. bika99 does not store credit or debit card information directly.
Bika99 will never ask for your bank account or e-wallet password. If anyone claims to be a bika99 representative and requests such information, please report it to us immediately.
Bika99 uses collected personal data solely for legitimate purposes directly related to platform operations. The following are the primary purposes for which your data is used:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Registration & account management | Name, email, phone number, password | Contractual necessity |
| Identity verification (KYC) | IC/passport, date of birth, selfie | Legal requirement |
| Deposit & withdrawal processing | Bank/e-wallet details, transaction history | Contractual necessity |
| Fraud prevention & security | IP address, activity logs, device data | Legitimate interest |
| Customer service & support | Communication history, account information | Contractual necessity |
| Responsible gambling compliance | Betting records, set limits | Legal requirement |
| Marketing communications (with consent) | Email address, phone number | Consent |
Bika99 will not use your personal data for any purpose not stated in this Privacy Policy without your prior consent. Should we wish to use your data for a new purpose, we will inform you and seek your consent before doing so.
Bika99 does not sell, rent, or trade members' personal information to any third party for their own commercial purposes. However, there are specific situations where sharing data with certain parties is necessary and permitted:
Bika99 works with a select group of third-party service providers to support platform operations — including payment processors, cloud computing services, game software providers, and analytics tools. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to bika99.
Bika99 may be required to disclose members' personal information to authorities such as the police, courts, or regulatory bodies when mandated by Malaysian law or a valid court order. In cases involving fraud or financial crime, we will cooperate fully with the relevant authorities' investigations.
In the event that bika99 is involved in a merger, acquisition, or transfer of business assets, user information may be transferred as part of those assets. You will be notified in advance should this occur, and the updated Privacy Policy will reflect the changes accordingly.
Never Shared for Third-Party Marketing: bika99 will never share your email address, phone number, or any personal information with external marketing companies for the purpose of sending you third-party promotions.
Protecting members' personal data is bika99's highest technical priority. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times.
All communications between your browser and bika99's servers are protected by TLS/SSL protocol with a 256-bit key length — the same level of encryption used by major Malaysian banks such as Maybank and CIMB. The padlock icon in your browser's address bar confirms this secure connection every time you visit bika99.biz.
Access to members' personal data within bika99's systems is strictly limited to staff who require it to perform their duties. The principle of least privilege applies – each staff member can only access data relevant to their specific role, nothing more.
Bika99's security systems monitor all platform activity in real time. Any suspicious access, repeated failed login attempts, or unusual transaction patterns will trigger automatic alerts and an immediate investigation by our security team.
Bika99 conducts regular security audits through independent assessments by third-party cybersecurity firms. Any vulnerabilities identified are remediated promptly. We also maintain an ongoing penetration testing programme to detect and address system weaknesses before they can be exploited.
While bika99 takes all reasonable measures to protect your data, no system can guarantee absolute 100% security. You also play an important role — always use a strong password that is unique to your bika99 account, and never share your login credentials with anyone.
Bika99 uses cookies and similar tracking technologies to improve the user experience, ensure account security, and understand how our platform is used. Below are the types of cookies we use:
These cookies are essential for the core functions of the bika99 platform — including login session authentication, language preference storage, and security. Without them, the platform will not work properly. You cannot disable these essential cookies through our platform settings.
These cookies store your preferences such as display language, interface settings, and game preferences so you do not need to reconfigure them each time you log in. They make your bika99 experience more comfortable and personalised.
Bika99 uses analytics data collected through cookies to understand platform usage patterns, identify areas for improvement, and optimise overall performance. This data is processed in aggregate and is not used to identify any individual personally.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the bika99 platform. For guidance on managing cookies in popular browsers such as Chrome, Safari, or Firefox, please refer to the respective browser's help documentation.
Bika99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required under applicable Malaysian law — whichever is longer.
Once the applicable retention period expires, your personal data will be securely deleted from bika99's systems or anonymised so it can no longer be linked to you as an individual.
Exceptions: Even if you request data deletion, bika99 may be required to retain certain information mandated under Malaysian law — for example, transaction records for tax compliance and anti-money laundering purposes. We will inform you of any data that cannot be deleted and the reasons why.
As a bika99 user and data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have several important rights regarding your personal data. bika99 fully respects and facilitates the exercise of all these rights.
To exercise any of the rights above, please contact the bika99 privacy team by email at support@bika99.biz, clearly stating the right you wish to exercise and the relevant details. We will respond within 30 days of receiving your request.
Bika99 is a platform for adults aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18. This is a policy we enforce strictly through age verification during registration and the KYC process.
Should bika99 discover that data collected belongs to a person under 18 years of age, we will immediately close the account in question, delete all associated data, and refund any outstanding financial balance. Parents or guardians who suspect their child has registered on bika99 are urged to contact us immediately at support@bika99.biz for prompt action.
Shared Responsibility: bika99 encourages parents and guardians to use parental control software on devices accessible to children at home, to prevent access to gambling platforms such as bika99.biz.
Bika99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to the services we offer. When amendments are made, the "Last Updated" date at the top of this page will be updated accordingly.
For significant amendments that materially affect your privacy rights, bika99 will send a notification to the email address registered to your account, or display a prominent notice on the platform's main page at least 7 days before the changes take effect.
Your continued use of the bika99 platform following the publication of any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.
If you have any questions, concerns, or complaints regarding how bika99 handles your personal data, or if you wish to exercise any of the privacy rights described in this Policy, please contact us through any of the following channels:
Bika99 is committed to responding to all privacy-related enquiries within 48 hours for email and within minutes for live chat. Every enquiry will be handled with care, professionalism, and strict confidentiality.
Complaints to the Relevant Authority: If you are not satisfied with how bika99 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible for overseeing PDPA 2010 compliance in this country.
Six layers of protection we implement to safeguard every member's privacy
Every piece of data you send to bika99 — from passwords and bank account numbers to personal information — is protected by 256-bit encryption that cannot be broken within any practical timeframe by any party.
Bika99 has never sold, rented, or traded members' personal information to any third party for their commercial purposes, and we never will. This is a commitment we do not compromise on.
All of bika99's data protection practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010, providing you with robust legal safeguards against data misuse.
Only bika99 staff who require access to specific data to perform their duties are permitted to do so. All access is logged and monitored, and any suspicious access will trigger an immediate internal investigation.
Bika99 undergoes annual cybersecurity assessments conducted by independent firms. This ensures our data protection systems remain current with the latest threats and industry standards.
In the event of any security incident affecting your data, bika99 is committed to notifying affected members within 72 hours and taking immediate remedial action to protect your interests.
As a bika99 member, you have full control over your personal data
To exercise any of the above rights, email us at support@bika99.biz with the subject line "Privacy Rights Request".
In today's digital age, personal data is incredibly valuable — and unfortunately, many online platform users are unaware of just how important it is to understand how their data is being used. At bika99, we believe that transparency is not merely a legal obligation — it is the foundation of trust we build with every member of our platform.
When you register with bika99 and make deposits using Touch 'n Go eWallet, GrabPay, or DuitNow, you are entrusting us with sensitive financial information. We take that trust seriously — every transaction is processed through encrypted channels, and your payment details are never stored directly on bika99's servers in order to minimise risk.
One aspect that online casino users often overlook is the distinction between data required for platform operations and data collected for marketing purposes. bika99 is clear on this point: we only use your data for marketing communications when you have given explicit consent during registration or through your account settings. And that consent can be withdrawn at any time — simply go to the notification settings in your bika99 account.
The identity verification process (Know Your Customer, or KYC) may seem like an inconvenience, but it is actually there to protect you as a member. By verifying every user's identity, bika99 ensures that no one can register using your name without your knowledge, and that all your winnings are paid out to the right person — you.
Bika99's KYC process follows the same industry standard used by licensed financial institutions in Malaysia. Documents you upload are stored securely with encryption and restricted access, and are used solely for identity verification and anti-money laundering compliance purposes.
This is a question many members ask, and the answer is straightforward: bika99 will delete your personal data that does not need to be retained for legal purposes within a reasonable time after account closure. However, financial transaction records must be kept for 7 years in accordance with Malaysia's tax and anti-money laundering legal requirements — this is an obligation we cannot waive.
If you would like to know exactly what data is still held about you following account closure, you may exercise your data access rights by contacting the bika99 privacy team. We will provide a full report of all data still on record within 30 days of receiving your request.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming bika99. Together, these three documents form the complete framework governing your relationship with the bika99 platform, including the rights and responsibilities of both parties. For privacy enquiries, email us at support@bika99.biz.